FAQs
FREQUENTLY ASKED QUESTIONS
Q1: Does this cream contain steroids?
No — and it never will. Our Healing Cream is 100% steroid-free. It's formulated with plant-based and ocean-derived ingredients like colloidal oatmeal (recognized by the FDA as a safe and effective skin protectant), sea moss extract, bisabolol, and hyaluronic acid to support your skin's natural moisture barrier.
Q2: Is it safe for babies and children?
Yes. Our formula is fragrance-free, paraben-free, and made without common irritants — so it's gentle enough for little ones. Many parents use it daily on their babies and toddlers. That said, every child's skin is different, so we always recommend doing a small patch test on the inner arm before full application. If your child has a known allergy to any ingredient on our label, please consult your pediatrician first.
Q3: I've tried everything and nothing works. Why would this be any different?
We hear this a lot — and we get it. Most creams only moisturize the surface. Our formula works on multiple levels: colloidal oatmeal helps calm the skin and support barrier function, sea moss extract delivers 92+ ocean minerals, bisabolol enhances absorption so actives actually reach your skin, and hyaluronic acid locks in deep hydration. It's not a miracle — it's a multi-layer approach backed by ingredients with real clinical research behind them. And if it doesn't work for you, our money-back guarantee means you're never stuck with a product that isn't right for your skin.
Q4: What if it irritates my skin or makes it worse?
We designed this cream for the most reactive, sensitive skin. There are no fragrances, no essential oils, no parabens, no sulfates — nothing on the common irritant lists. Our facility is ISO-GMP certified, and every batch is produced under strict quality controls. Still, we know eczema-prone skin can be unpredictable, so we recommend a patch test before full use. And if your skin doesn't agree with it, our money-back guarantee has you covered — no questions asked.
Q5: What exactly is sea moss and why is it in a skin cream?
Sea moss (Chondrus crispus), also known as Irish moss, is a marine algae packed with 92+ minerals including zinc, magnesium, and potassium — many of which play a role in supporting healthy skin function. It also contains sulfated polysaccharides that help the skin retain moisture, and compounds that support a balanced skin microbiome. While traditional cultures have used sea moss for skin health for centuries, we combine it with clinically studied ingredients like colloidal oatmeal and bisabolol so you get the best of nature and science together.
Q6: What are the full ingredients?
We believe in complete transparency. Here's every ingredient: Organic Aloe Vera, Organic Sunflower Seed Oil, Emulsifying Wax NF, Stearic Acid, Vegetable Glycerin, Caprylic/Capric Triglycerides (Fractionated Coconut Oil), Organic Shea Butter, Colloidal Oatmeal, Organic Jojoba Oil, Chondrus Crispus (Irish Sea Moss) Extract, Organic Evening Primrose Oil, Sodium Hyaluronate (Hyaluronic Acid), Bisabolol, Organic Virgin Mongongo Oil, Vitamin E (Tocopherol), Linoleic Acid, Phenoxyethanol & Ethylhexylglycerin. No hidden fillers. No fragrances. No surprises.
Q7: How long does it take to see results?
Skin is personal, so timelines vary. Some customers report feeling relief from dryness and discomfort within the first few applications. For visible improvements in skin texture and appearance, most people notice meaningful changes within 2–4 weeks of consistent daily use. We recommend applying twice daily — morning and night — on slightly damp skin for the best absorption. Give it at least 3–4 weeks before deciding if it's right for you.
Q8: Can I use it on my face, hands, and body?
Yes — it's designed for use anywhere on the body, including the face, hands, elbows, behind the knees, and other areas where dry, irritated skin tends to show up. The formula absorbs cleanly without leaving a heavy or greasy residue, so it works well under clothing and makeup too.
Q9: Is the 4 oz size enough? How long does it last?
A 4 oz jar typically lasts 3–6 weeks with daily use, depending on how much area you're covering. A little goes a long way — you don't need thick layers for it to work. For families or full-body application, many customers stock up with our bundle options. Free shipping kicks in on orders over $70.
Q10: What if it doesn't work for me?
We understand that what works for one person's skin may not work for another — eczema is highly individual. That's why we offer a money-back guarantee. If our cream isn't the right fit for your skin, reach out to our team and we'll make it right. No hoops, no hassle. We'd rather you try it risk-free than wonder "what if."